Get Call By ID
GET
https://platform-api.convirza.com/v3/conversations/calls/{id}
Calls
Last modified:2026-07-24 13:10:44
include.Request
Path Params
Query Params
Responses
Request Request Example
Shell
JavaScript
Java
Swift
curl --location --globoff 'https://platform-api.convirza.com/v3/conversations/calls/{id}?include=' \
--header 'Authorization: Bearer <token>'Response Response Example
200 - Example 1
{
"code": 200,
"message": "Success",
"data": {
"result": {
"call_id": 987654,
"provisioned_route_id": 1022,
"org_unit_id": 1200,
"disposition": "ANSWERED",
"duration": 182,
"caller_id": "18015551234",
"phone_number": "18015557654",
"ring_to": "18015550000",
"default_ring_to": "18015550000",
"repeat_call": false,
"call_started": "2026-02-14T18:20:12.000Z",
"campaign_id": 311,
"campaign_name": "Roofing Q1",
"campaign_ext_id": "EXT-001",
"user_id": 1001,
"group_name": "Roofing Division",
"ai_caller_identity": "Jane Smith",
"voiceagent_data": {
"voiceagent_id": 42,
"voiceagent_name": "Customer Support Agent",
"outcome": true,
"summary": "Customer scheduled appointment for roof inspection",
"first_name": "John",
"last_name": "Doe",
"phone_number": "+15551234567",
"requested_time": "2026-03-20T14:30:00.000Z",
"appointment_date": "2026-03-20",
"appointment_time": "14:30",
"additional_info": {
"service_type": "roof_inspection",
"notes": "Prefer morning appointments"
}
},
"recording_details": {
"recording_id": 1000,
"filename": "76c1U4NX_1720457390749",
"url": "https://api.convirza.com/v3/recordings/987654?secret=...&access=...&expires=...&file_name=76c1U4NX_1720457390749.mp3",
"expires_at": 1775462400,
"channel_layout": "mono",
"frequency": "8000 Hz",
"format": "wav",
"duration": "00:41:36.60",
"bitrate": "128 kb/s",
"size": "39009kB"
},
"call_detail": {
"bill_second": 210,
"call_value": 75,
"external_id": "ext-call-abc123",
"dni_log_id": "9d5f...",
"is_outbound": false,
"cdr_source": "CE",
"call_ended": "2026-02-14T18:23:14.000Z",
"analytic_status": "complete",
"call_mine_status": "mined",
"call_created": "2026-02-14T18:20:12.000Z",
"mined_timestamp": "2026-02-14T18:25:00.000Z",
"ring_to_name": "Sales Team",
"channel_id": 4,
"channel_category": "Digital",
"channel_sub_category": "Paid Search",
"channel": "Digital > Paid Search"
},
"custom_sources": {
"custom_source_type_1": {
"custom_source_id": 445,
"custom_source_name": "Google Ads",
"custom_source_created": "2026-01-10T12:00:00.000Z"
},
"custom_source_type_2": {
"custom_source_id": 445,
"custom_source_name": "Google Ads",
"custom_source_created": "2026-01-10T12:00:00.000Z"
},
"custom_source_type_3": {
"custom_source_id": 445,
"custom_source_name": "Google Ads",
"custom_source_created": "2026-01-10T12:00:00.000Z"
},
"custom_source_type_4": {
"custom_source_id": 445,
"custom_source_name": "Google Ads",
"custom_source_created": "2026-01-10T12:00:00.000Z"
},
"custom_source_type_5": {
"custom_source_id": 445,
"custom_source_name": "Google Ads",
"custom_source_created": "2026-01-10T12:00:00.000Z"
}
},
"tags": [
{
"tag_id": 1,
"ct_user_id": 1001,
"call_tag_created": "2026-02-14T18:30:00.000Z",
"tag_name": "Lead",
"tag_created": "2026-01-01T12:00:00.000Z",
"tag_active": true
}
],
"comments": [
{
"note_id": 123,
"call_id": 987654,
"note": "Customer asked for pricing details.",
"created_on": "2026-02-14T18:40:00.000Z",
"updated_on": "2026-02-14T18:42:00.000Z",
"ct_user_id": 2001,
"first_name": "Alex",
"last_name": "Smith"
}
],
"indicators": [
{
"indicator_id": 18,
"score_id": 4567,
"score_value": 82,
"indicator_name": "Conversion",
"external_id": "conv-01",
"indicator_active": true,
"indicator_created": "2025-12-01T00:00:00.000Z",
"agent": "agent@email.com",
"scorecard": "Sales Scorecard",
"outcome": "won"
}
],
"summary": "Customer asked about financing.",
"transcription": "Caller: I need a roof inspection...",
"transcription_details": [],
"extended_caller": {
"company_name": "Acme Corporation",
"caller_name": "John Smith",
"first_name": "John",
"middle_name": "Michael",
"last_name": "Smith",
"address": "123 Main Street",
"city": "Salt Lake City",
"state": "UT",
"zip_code": "84101",
"country_code": "US",
"line_type": "VOIP"
},
"dni_data": {
"browser": "Chrome 120.0",
"created_at": "2026-04-24T10:54:58.270Z",
"custom_params": {
"dvt": "c",
"adid": "76691090763477",
"source_code": "BING11",
"search_keyword": "dental emergency"
},
"destination_url": "https://example.com/contact",
"dni_vid": "visitor-abc123",
"first_page": "https://example.com/home",
"ga_cid": "GA1.2.123456789.1234567890",
"ip_host": "192.168.1.1",
"last_page": "https://example.com/contact",
"location_details": {
"ip": "192.168.1.1",
"country_code": "US",
"country_name": "United States",
"region_code": "CA",
"region_name": "California",
"city": "San Francisco",
"zipcode": "94102",
"latitude": 37.7749,
"longitude": -122.4194,
"metro_code": "807",
"area_code": 415
},
"log_date": "2026-04-24T10:54:58.270Z",
"master_node_id": 1,
"group_id": 1200,
"phone_number_details": [
{
"dni_id": "dni-12345",
"phone_number": "+15551234567",
"element": "div#phone-button",
"phone_number_id": null,
"pool_id": 42,
"number_last_used": "2026-04-24T10:00:00.000Z",
"provisioned_route_id": 789
}
],
"ref_param": {
"utm_source": "google",
"utm_medium": "cpc",
"utm_campaign": "spring_sale",
"utm_term": "roofing+services",
"utm_content": "banner_ad",
"kw": "roofing services",
"network": "search",
"mt": "e",
"pos": "1t1",
"ad": "ad123",
"site": "site456",
"target": "target789",
"mobile": "true",
"q": "search query",
"gclid": "Cj0KCQiA15yNBhDTARIsAGnwe0W6Jv7bP2JxxrsC3...",
"dclid": "CMjQlPa...-",
"gclsrc": "aw.ds",
"trkid": "trk_abc123",
"k_clickid": "abc123xyz"
},
"referring": "Google",
"referring_type": "organic",
"referring_url": "https://www.google.com/search?q=roofing",
"search_words": "roofing services near me",
"session_id": "session-xyz789",
"updated_at": "2026-04-24T11:00:00.000Z"
},
"scorecard": {
"scorecard_id": 123,
"scorecard_name": "Sales V3",
"scorecard_call_id": 456789,
"status": "scored",
"total_score": 82,
"scored_on": "2026-05-13T14:32:00.000Z",
"outcome": {
"answer": true,
"question": "Sale Made/Quote Sent?"
},
"classification": {
"name": "Sales Call"
}
}
}
},
"request_id": "550e8400-e29b-41d4-a716-446655440000",
"timestamp": "2026-01-20T12:34:56.789Z"
}Modified at 2026-07-24 13:10:44