Get Agent Performance Metrics

GET

https://platform-api.convirza.com/v3/conversations/agent-performance

Agent Performance

Last modified:2026-07-24 13:10:44

Returns performance metrics for all agents in the organization.

Query parameters:

start_date: Filter by start date (ISO 8601 format).

end_date: Filter by end date (ISO 8601 format).

team: Filter by team name.

user_id: Filter by specific agent user ID.

limit: Maximum number of agents to return (default: 100, max: 1000).

offset: Number of agents to skip for pagination (default: 0).

sort_by: Field to sort by (agent_name, total_calls, avg_quality_score, conversion_rate).

sort_order: Sort direction (asc, desc).

Metrics included:

Total calls handled (answered + missed)

Answer rate and missed calls

Average call duration and total talk time

Average quality score

Opportunities identified and conversions

Conversion rate percentage

Response:

Array of agents with their performance metrics.

Total count for pagination.

Results are sorted by specified criteria.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Query Params

Responses

🟢200

application/json

Agent performance data retrieved successfully

Bodyapplication/json

🟠400

🟠401

🔴500

Request Example

Shell

JavaScript

Java

Swift

curl --location 'https://platform-api.convirza.com/v3/conversations/agent-performance?start_date=&end_date=&team=&user_id=&limit=&offset=&sort_order=&sort_by=&org_unit_id=' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Example 1

{
    "code": 200,
    "message": "Success",
    "data": {
        "agents": [
            {
                "user_id": 123,
                "agent_name": "John Doe",
                "email": "john.doe@example.com",
                "team": "Sales Team",
                "metrics": {
                    "total_calls": 150,
                    "answered_calls": 125,
                    "missed_calls": 25,
                    "answer_rate": 83.33,
                    "avg_call_duration": 245,
                    "total_talk_time": 4200,
                    "avg_quality_score": 85.5,
                    "opportunities_identified": 45,
                    "conversions": 32,
                    "conversion_rate": 71.11
                }
            }
        ],
        "total": 25,
        "limit": 100,
        "offset": 0
    },
    "request_id": "550e8400-e29b-41d4-a716-446655440000",
    "timestamp": "2026-01-20T12:34:56.789Z"
}

Modified at 2026-07-24 13:10:44

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