Troubleshooting

"You don't have permission for this action…"

The full message names your role and what it can do, for example:

Your role (Read Only) can only read data — this endpoint changes data. Contact your account administrator to request write access.

Your role (…) can't access it — it needs Admin, Standard, or ReadOnly access.

This is the server respecting your Convirza permissions, not a connection problem. The MCP server can only do what your account can do. If you need the action, ask your Convirza administrator to change your role; nothing on the assistant side will change the outcome.

Roles that can use the server: Admin, Standard, Read-Only. Other roles are refused on every request.

"Not authenticated" or a 401 from the server

Your session token is missing or has expired. Reconnect the Convirza connector in your client (the Quickstart shows where for each one). You'll be taken through the sign-in page again.

Tokens last 7 days and refresh automatically, so this is unusual — it typically means the connector was removed and re-added, or the refresh token was revoked.

Your browser may be blocking the redirect back to the client, or a popup blocker interfered. Allow popups for your client and try connecting again.

My client can't reach the server at all

If you're on a managed device or network, outbound connections to new hosts may be filtered. Ask your IT team to allow connect.convirza.com.

I only see some of my company's data

The assistant shows what your Convirza account can see. An admin of a sub-group sees that sub-group. To see more, your account needs broader access in Convirza itself.

My client only supports SSE

Use the legacy transport URL: https://connect.convirza.com/sse. All tools work identically; only the connection method differs.

The assistant says a tool call failed with a validation error

The server returns detailed per-field messages when a request can't be completed. Ask your assistant to show you the exact message — it names the field involved — and rephrase with the missing detail (for example, a required timezone or start date when creating a campaign).

Still stuck?

Contact Convirza support with: the client you're using, your Convirza role, the exact message the assistant relayed, and the request_id if one was shown — every server response includes one, and it lets support find the exact request.

Troubleshooting

"You don't have permission for this action…"#

"Not authenticated" or a 401 from the server#

The sign-in page opens but nothing happens after I sign in#

My client can't reach the server at all#

I only see some of my company's data#

My client only supports SSE#

The assistant says a tool call failed with a validation error#

Still stuck?#