List Scored Calls Report

GET

https://apicfa.convirza.com/v2/scorecard/scoredCallsReport

Scorecard

Last modified:2026-04-03 12:54:09

Generates a comprehensive report of scored call data, including outcome percentages compared to average scores and detailed criteria performance metrics. Used for quality assurance and performance evaluation. Supports pagination and filtering.

Request

Authorization

Bearer Token

Provide your bearer token in the

Authorization

header when making requests to protected resources.

Example:

Authorization: Bearer ********************

Query Params

Responses

🟢200

application/json

Scored call analytics including outcome percentages, average scores, and criteria metrics

Headers

Body

🟠400

🟠401

🟠403

🟠404

🔴500

⚪default

Request Example

Shell

JavaScript

Java

Swift

curl --location --request GET 'https://apicfa.convirza.com/v2/scorecard/scoredCallsReport?limit&offset&filter' \
--header 'Authorization: Bearer <token>'

Response Example

200 - Example 1

{
    "outcome_percent_vs_average_score": [
        {
            "group_name": "string",
            "final_score_sum": 0,
            "highest_score": 0,
            "lowest_score": 0,
            "average_score": 0,
            "scored_calls": 0,
            "outcome": 0,
            "outcome_rate": 0,
            "reviewed_calls": 0,
            "reviewed_calls_percentage": 0
        }
    ],
    "average_criteria_score": [
        {
            "group_name": "string",
            "score_card_title": "string",
            "display_order": 0,
            "criteria_title": "string",
            "average_criteria_grid_score": 0
        }
    ]
}

Modified at 2026-04-03 12:54:09

List Scorecards

Add or Update Call Title